Privacy Policy
How we collect, use, protect, and respect your personal information
Information We Collect
We collect information you provide directly when engaging our services, visiting our website, or communicating with us. Collection occurs through various means including consultation forms, email correspondence, phone conversations, and website interactions. The information we collect helps us provide effective consultation services and improve our offerings.
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→Contact information including name, email address, phone number, and mailing address for communication and service delivery purposes
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→Consultation-related information about your circumstances, objectives, and concerns relevant to planning services you seek
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→Communication records including correspondence, notes from consultations, and documentation you provide supporting our analysis
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→Technical information such as IP address, browser type, and device information when you visit our website
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→Usage data showing how you interact with our website and services, helping us improve user experience
We collect only information necessary for providing requested services or required by applicable regulations. You may choose not to provide certain information, though this may limit our ability to deliver comprehensive consultation services.
How We Use Your Information
Information collected serves several purposes related to service delivery and operational requirements. Primary usage involves providing consultation services you request, including analysis of your circumstances, development of guidance, ongoing support, and communication regarding your planning needs. We use information to understand your situation comprehensively and deliver personalized recommendations.
Additional uses include improving our services through analysis of how clients use our offerings, communicating important information about your consultation or our services, complying with legal and regulatory requirements applicable to our operations, and protecting our rights and interests when necessary. We do not sell personal information to third parties or use it for purposes unrelated to service delivery without your consent.
Your Privacy Rights
You have specific rights regarding personal information we hold about you. These rights enable you to control how your information is used and maintained. We respect these rights and have established procedures for responding to requests exercising them.
Right to Access
You may request copies of personal information we hold about you, subject to certain limitations under applicable law.
Right to Correction
You may request correction of inaccurate or incomplete information we maintain about you.
Right to Deletion
You may request deletion of your personal information, subject to legal obligations requiring retention.
Right to Portability
You may request transfer of certain information to another service provider in commonly used formats.
Information Sharing and Disclosure
We limit information sharing to circumstances necessary for service delivery or required by law. Service providers assisting with business operations may receive information needed to perform their functions, such as technology providers, professional advisors, or administrative support. These providers are contractually obligated to protect information and use it only for specified purposes.
We may disclose information when required by law, regulation, legal process, or governmental request. We may also disclose information when necessary to protect our rights, property, or safety, or that of others. We do not sell personal information to third parties or share it for purposes unrelated to service delivery without your explicit consent except as described in this policy.
Information Security Measures
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. Security measures include access controls limiting who can view information, encryption protecting data transmission, secure storage systems, and regular security assessments identifying potential vulnerabilities. Staff receive training on information handling and privacy requirements.
Despite these measures, no security system is completely impervious to all potential threats. We cannot guarantee absolute security of information transmitted to or stored by us. You share responsibility for security by maintaining confidentiality of any credentials used to access our services and promptly notifying us of suspected unauthorized access.
Privacy Questions and Concerns
Address: 1721 29th Avenue SW, Suite 125, Calgary, AB T2T 1M7 Canada
Phone: +1 (788) 275-5818
Email: content@lumivora.world